Video: Dealing with Debt Collectors

Debt collectors are regulated: 

  • They can't call before 8:00 a.m. or after 9:00 p.m. 
  • They can't use insulting language. 
  • They can't demand that you pay more than you owe. 
  • They are not allowed to lie (and they cannot say that their papers are legal forms if they aren't). 
  • They cannot make up consequences for not paying your debt.
  • They cannot call you at work if your employer doesn’t allow it.


What to do:

  • You can stop debt collectors from calling you by writing them a letter.
  • Visit www.ftc.gov/moneymatters for information on how to handle your debt.

For more information, contact:

Statewide Legal Services: 860-344-0380 (Central CT & Middletown) or 1-800-453-3320 (all other regions).

Not from Connecticut?

Most of the information on this web site is for Connecticut residents only. Visit LawHelp.org to find a legal services program and/or a legal information web site in your area.