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Energy and Utility Changes during the COVID-19 Crisis

April 2020

Utility Shut-offs

On March 12, 2020, the CT Public Utility Regulatory Authority (PURA), which regulates some utility companies in Connecticut, ordered that the utility companies they regulate* cannot shut off utilities for residential customers during the coronavirus pandemic.

On March 18, 2020, PURA made some more orders to help utility customers:

  1. Utility companies regulated* by PURA cannot shut off service to commercial customers.
  2. Utility companies cannot require security deposits or payments in order to turn utility service back on until at least May 1, 2020, or until another date set by PURA.

*Which utility companies are regulated by PURA?

  • Gas: Connecticut Natural Gas Corporation, the Southern Connecticut Gas Company, and Eversource
  • Electric: Connecticut Light & Power Company (Eversource) and the United Illuminating Company
  • Water: Aquarion Water Company of Connecticut, the Avon Water Company, the Connecticut Water Company, the Hazardville Water Company, Heritage Village Water Company, the Jewett City Water Company, the Torrington Water Company, Valley Water Systems Inc., Old Newgate Ridge Water Company Inc., and Preston Plains Water Company

Remember:  This order is different from the annual winter moratorium because it also says water cannot be turned off.

The shut-offs only apply to utilities regulated by PURA (see the list above), but other utilities may be adopting similar policies. Each utility should have information on its website.

Energy Assistance

Connecticut Energy Assistance Program (CEAP)

The new application deadline is June 1, 2020 to apply for assistance to help cover this past winter’s heating bills. To apply

The heating fuel delivery date has been extended to Thursday, April 30, 2020.  No additional deliveries will be authorized for clients who have exhausted their benefits for the program year.

Internet Providers

According to the Governor’s office, almost every internet provider in Connecticut has pledged to not shut off service and to waive any late fees for both residential and small business customers if they can’t pay their bills because of reasons caused by COVID-19. These providers have also pledged to open all Wi-Fi hotspots to the general public. This applies to the following internet providers in Connecticut: Comcast, Frontier, Altice (Optimum), Charter (Spectrum), Cox, Atlantic, Verizon, AT&T, T-Mobile, and others.

Full lists can be found at:

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