1) Ask your landlord to fix the problem.
If you ask in person, try to make sure there is a witness with you.
If you ask in writing, keep a copies of any letters, emails, or text messages that you send.
Describe the problem and tell the landlord that you want the problem fixed right away. If you write an email or letter, you should write it in this format:
Dear [Landlord's name],
My furnace isn't working. The temperature in my apartment won’t reach 65 degrees. Please fix the furnace immediately.
If you do not fix this problem, I will have to buy or get services to fix the problem myself and subtract the cost from my rent.
Send the letter via certified mail with a return receipt requested or hand-deliver it to your landlord. Keep a copy for your records.
2) Call code enforcement.
If your utilities still aren’t fixed after you ask your landlord to fix them, call 2-1-1 and ask for the phone number of your town’s Code Enforcement office. In some Connecticut towns, there is a Health District office, rather than an individual code enforcement office. For example, in a town like Ansonia, a tenant would call the Naugatuck Valley Health District office. Call either the Health District office or Code Enforcement and file a complaint. If you live in a mobile home park and Code Enforcement does not respond quickly, call the Department of Consumer Complaints at 860-713-6100.
3) Call the police.
If the Code Enforcement office or Health District Offices are closed or they won’t help you, call the police. The police will check your home’s temperature and any other utilities that aren’t working. The police may call your landlord and tell him or her to fix the problem. If they don’t call or if your landlord won't fix the problem, tell the police you want your landlord arrested for violating Connecticut Law 19a-109.
Remember: The temperature in your home will go up if you use a space heater or the stove to keep warm before the police come. This can make it hard to prove how cold it was in your home.