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Are You Having Problems with Your Housing Authority or Subsidized Housing?

May 2020

What can I do if I have a problem or disagreement with the housing authority?

If you have tried to fix the problem and you still disagree with the housing authority, you can make a complaint by using the grievance procedure.

What is the grievance procedure?

A grievance is like a complaint. It is the official way to tell the housing authority what your problem is and how you want your problem to be solved. Each housing authority has its own grievance procedure.

When can I use the grievance procedure?

You might file a grievance if:

  • You have been told you cannot get public or subsidized housing.
  • Your rent has been increased unfairly.
  • The housing authority has not repaired problems or conditions in your apartment.
  • You have been told you cannot get a transfer.
  • The housing authority won’t add someone to your lease.
  • You were charged late fees even though you paid your rent on time.
  • Your lease has been terminated (for many but not all reasons).

Important: Even if you have a disagreement with the housing authority or they haven’t made repairs to your apartment, you must keep paying your rent or you could be evicted.

You cannot file a grievance if you are being evicted because:

  • You are having a dispute with other tenants (and not the housing authority).
  • Someone in your household was convicted of a felony.
  • Someone in your household was involved in criminal activity that is violent, drug-related, or threatens other tenants or housing authority workers.

If an eviction has already been started, you will have to go through the eviction process in court. The housing authority must prove that the criminal activity happened before they can evict you.

You may be able to get legal help with an eviction. Call Statewide Legal Services at 1-800-453-3320 or apply for help online at http://apply.slsct.org. Also see the legal aid booklet: Evictions and Lockouts.

Is there a deadline to file a grievance?

Yes. The deadline depends on what your problem is. You should start the grievance procedure right away because you can lose your right to use the grievance procedure if you miss the deadline. Contact your housing authority for more information.

¿Qué puedo hacer si tengo un problema o un desacuerdo con la autoridad de vivienda?

Si usted ha tratado de resolver el problema y todavía no está de acuerdo con la autoridad de vivienda, usted tiene el derecho de presentar un reclamo usando el procedimiento de quejas.

¿Qué es el procedimiento de quejas?

Una queja es como un reclamo. El procedimiento de quejas es el modo oficial de comunicarle a la agencia de vivienda cuál es su reclamo o problema, y qué es lo que quiere que ésta haga al respecto. Cada autoridad de vivienda tiene su propio procedimiento de quejas.

¿Cuándo puedo usar el procedimiento de quejas?

Usted podría presentar una queja si:

  • Le han dicho que usted no puede obtener una vivienda pública o subsidiada.
  • Le han aumentado el alquiler injustamente.
  • La autoridad de vivienda no ha arreglado algún problema o condición en su departamento.
  • Le han dicho que usted no puede obtener un traslado.
  • La autoridad de vivienda se niega a agregar a alguien a su contrato de alquiler.
  • Le han cobrado una multa por pago atrasado, aunque usted lo haya pagado a tiempo.
  • Le han cancelado su contrato de alquiler (por muchas razones, pero no todas).

Importante: Tiene que seguir pagando el alquiler, aunque la autoridad de vivienda no haya efectuado las reparaciones en su departamento. De lo contrario, lo pueden desalojar.

Usted no puede presentar una queja si a usted lo están desalojando por:

  • tener una disputa con otros inquilinos (y no con la autoridad de vivienda).
  • Usted o alguna de las personas que viven con usted fue declarada culpable de algún crimen.
  • Usted o alguna de las personas que viven con usted estuvo involucrada en alguna actividad criminal de violencia, relacionada con drogas, o que pone en peligro a los demás inquilinos o a los trabajadores de la autoridad de vivienda.

Si ya se ha iniciado el proceso de desalojo, usted tendrá que ir a la corte y pasar por el proceso de desalojo judicial. La autoridad de vivienda tiene que demostrar que existió una actividad delictiva antes de que ellos puedan desalojarlo.

Es posible que usted pueda obtener ayuda legal en un desalojo. Llame a Statewide Legal Services al 1-800-453-3320 o solicite en línea al https://aplicar.slsct.org/. Tambien consulte nuestro panfleto: Desalojos y Cambio de Cerradura.

¿Hay una fecha límite para presentar una queja?

Sí. El plazo para presentarla depende del tipo de problema que usted tenga. Tiene que iniciar el procedimiento de quejas inmediatamente para no perder su derecho a presentarla. Póngase en contacto con su autoridad de vivienda para obtener más información.

How do I file a grievance?

First, call the housing authority and ask how to file a grievance.

If they tell you the grievance procedure starts with a formal hearing, skip to the Formal Hearing section below.

If they tell you procedure starts with an informal hearing, continue reading here.

Informal Hearing

1. Ask for a hearing.

Send a letter to your housing authority that explains your problem and asks for a hearing. You can use Letter A as an example. Send the letter right away so you don’t miss the deadline. Make a copy of your letter to keep for yourself.

  • Mail the letter to the housing authority using certified mail with a return receipt requested, or
  • bring it to the housing authority (and ask them to give you a stamped receipt) before the deadline.

The housing authority will send you a letter with your hearing date.

Note: If you asked the housing authority to make a repair and they have not done so, say in your letter that you want some or all of your rent money back because the housing authority hasn’t fixed the problem within a reasonable time. If your repair complaint is not resolved by the grievance procedure, contact your local code enforcement office and see our booklet: Tenants' Rights: Repairs.

2. Get ready for your hearing:

  • Make an appointment to go to the housing authority and read your case file. Note anything negative in the file that the housing authority might use against you at the hearing.
  • Think about who you could bring to your hearing. You are allowed to bring witnesses who can tell the housing authority more about your problem. You can also bring someone with you for moral support.
  • Look for evidence to support what you say. You can bring papers and photographs that you think might help you at the hearing.

3. Go to your hearing.

Tell the housing authority about your problem and ask them to fix it. You can ask your witnesses questions and show the housing authority any papers and photographs you brought. The housing authority will tell you what they plan to do about your problem.

Important: If you think you have made an agreement with the housing authority, always get that agreement in writing.

4. Read the summary of the hearing.

After the informal hearing is complete, the housing authority will mail you a summary of what happened. Read it carefully.

If you are happy with what the summary says, the grievance procedure is over.

If you are not happy with the summary or you think it is wrong, ask for a formal hearing right away. The summary from your informal hearing should explain how to ask for a formal hearing and what the deadlines are. You can use Letter B. Make a copy of your letter to keep for yourself.

  • Mail the letter to the housing authority using certified mail with a return receipt requested, or
  • bring it to the housing authority (and ask them to give you a stamped receipt) before the deadline.

After you send Letter B, go to step 2 in the Formal Hearing section below.

Formal Hearing

1. Ask for a hearing.

Send a letter to your housing authority that explains your problem and asks for a hearing. You can use Letter A below. Send the letter right away so you don’t miss the deadline. Make a copy of your letter to keep for yourself.

  • Mail the letter to the housing authority using certified mail with a return receipt requested, or
  • bring it to the housing authority (and ask them to give you a stamped receipt) before the deadline.

The housing authority will send you a letter with your hearing date.

Note: If you asked the housing authority to make a repair and they have not done so, say in your letter that you want some or all of your rent money back because the housing authority hasn’t fixed the problem within a reasonable time. If your repair complaint is not resolved by the grievance procedure, contact your local code enforcement office and see the legal aid booklet, Tenants' Rights: Repairs.

2. Get ready for your hearing.

  • If you haven’t already, make an appointment to go to the housing authority and read your case file. Note anything negative in the file that the housing authority might use against you at the hearing. Write down the names of the housing authority’s witnesses so that you can prepare to ask them questions.
  • Think about who you can bring to your hearing. You are allowed to bring witnesses who can tell the housing authority more about your situation. You can also bring someone with you for moral support.
  • Make a list of questions that you want to ask your witnesses and the housing authority’s witnesses.
  • Look for evidence to support your complaint. You can bring papers and photographs that you think might help you at the hearing.

3. Go to your hearing.

Tell the housing authority about your problem and ask them to fix it. You can ask your witnesses and the housing authority’s witnesses questions. You can show the housing authority any papers or photographs that you brought. They will tell you what they plan to do about the problem.

Important: If you think you have made an agreement with the housing authority, always get that agreement in writing.

4. Read the summary of the hearing.

After the formal hearing, the housing authority will mail you a summary of what happened. Read it carefully.

If you are happy with what the summary says, the grievance procedure is over.

If you aren't happy with the summary, your options are usually limited. Call Statewide Legal Services for advice at 1-800-453-3320.

What are my rights at the formal hearing?

At the hearing you have the right to

  • have an attorney or any other person represent you;
  • keep the hearing private or open to the public—it is your choice; and
  • present evidence and witnesses, and question any of the housing authority’s witnesses.

What happens if I don't go to the hearing?

It is very important that you go to your hearing. If you don’t go, your hearing might be postponed or the hearing officer could decide that you've lost your right to have a hearing. If you find out that you cannot go to a hearing, call the housing authority right away and ask to have it rescheduled. If the housing authority won't change the hearing date, a friend can go to your hearing and explain why you couldn't go.

What should I do if I have been denied public or subsidized housing?

If you are denied public or subsidized housing, you will get a letter from the housing authority or the landlord that explains why you were denied. The letter will also explain how to ask for a hearing so you can appeal the denial. To appeal the denial, you must write a letter (Letter C) to the housing authority asking for a hearing. Send the letter right away.

Important: If you miss the deadline, you won't get a hearing and you'll have to apply for housing again.

Mail the letter to the housing authority or bring it to them (and ask them to give you a stamped receipt) before the deadline. Keep a copy of your letter for your own records. After you send the letter, follow the grievance procedure described above.

What if I was denied housing because of bad credit?

If you were denied housing because of bad credit, the denial letter should list the credit agency that the housing authority used to look at your credit. Contact that agency and ask them for your free credit report. If there are mistakes on the report, there are things you can do to correct them. Statewide Legal Services can tell you how. Apply online at http://apply.slsct.org.

If you were denied housing because of bad credit and the information on your credit report is wrong, talk about this at your hearing. Tell the housing authority about the steps that you have taken to correct your credit report.

If you were denied because of bad credit and the information on the credit report is correct, talk about how you handle your money now in a way that makes you look good. For example, if you have a disability like bipolar disorder and you got into serious debt because you spent a lot of money when you were manic, say that you are now taking medication and getting your finances in order.

What if I was denied housing because of a criminal record?

Check your criminal record to see if there are mistakes. You can get an unofficial copy of your record for free through the state of Connecticut Judicial Branch website: http://www.jud2.ct.gov/crdockets/SearchByDefDisp.aspx.

You can get an official copy of your criminal record for $50 from the Connecticut State Police. You will have to submit your fingerprints on a special form (there is also a charge for this). This will take about two or three weeks.

You could get a pardon if your most recent conviction is

  • a misdemeanor and more than 3 years ago, or
  • a felony and more than 5 years ago.

What if I was denied housing because of a past eviction?

Tell the housing authority the story behind the eviction, but keep it short. If you didn’t pay the rent because you couldn’t afford it, say that. Explain that having subsidized housing will make your life better because you will be able to afford your bills. Show the housing authority how you were able to manage any other bills that you were able to pay.

Important: Do not forget to ask for the hearing as soon as you get the letter telling you that you have been turned down.

Letter A

To: ____________________________
[Executive Director]
____________________________
[Housing Authority Address]
____________________________
[Date]

Dear Executive Director,

I am requesting a hearing for the following reasons:

__________________________________________________

Sincerely,

____________________________
[Your Name]
____________________________
[Your Address]

Letter B

To: ____________________________
[Executive Director]
____________________________
[Housing Authority Address]
____________________________
[Date]

Dear Executive Director,

On ________________, I had an informal hearing to discuss the following problem(s):

__________________________________________________

I am not satisfied with the result of the informal hearing because:

__________________________________________________

I therefore request a formal grievance hearing to resolve this problem.

Sincerely,

____________________________
[Your Signature]
____________________________
[Your Address]

Letter C

To: ____________________________
[Executive Director]
____________________________
[Housing Authority Address]
____________________________
[Date]

Dear Executive Director,

I request a hearing on the denial of my application for subsidized housing.

Sincerely,

____________________________
[Your Name]
____________________________
[Your Address]

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