Are You Having Problems with Your Housing Authority or Subsidized Housing?
What can I do if I have a problem or disagreement with the housing authority?
If you have tried to fix the problem and you still disagree with the housing authority, you can make a complaint by using the grievance procedure.
What is the grievance procedure?
A grievance is like a complaint. It is the official way to tell the housing authority what your problem is and how you want your problem to be solved. Each housing authority has its own grievance procedure.
When can I use the grievance procedure?
You might file a grievance if:
- You have been told you cannot get public or subsidized housing.
- Your rent has been increased unfairly.
- The housing authority has not repaired problems or conditions in your apartment.
- You have been told you cannot get a transfer.
- The housing authority won’t add someone to your lease.
- You were charged late fees even though you paid your rent on time.
- Your lease has been terminated (for many but not all reasons).
Important: Even if you have a disagreement with the housing authority or they haven’t made repairs to your apartment, you must keep paying your rent or you could be evicted.
You cannot file a grievance if you are being evicted because:
- You are having a dispute with other tenants (and not the housing authority).
- Someone in your household was convicted of a felony.
- Someone in your household was involved in criminal activity that is violent, drug-related, or threatens other tenants or housing authority workers.
If an eviction has already been started, you will have to go through the eviction process in court. The housing authority must prove that the criminal activity happened before they can evict you.
You may be able to get legal help with an eviction. Call Statewide Legal Services at 1-800-453-3320 or apply for help online at http://apply.slsct.org. Also see the legal aid booklet: Evictions and Lockouts.
Is there a deadline to file a grievance?
Yes. The deadline depends on what your problem is. You should start the grievance procedure right away because you can lose your right to use the grievance procedure if you miss the deadline. Contact your housing authority for more information.