If you cannot make an affordable payment agreement with the utility company, ask to speak with a review officer. They might have you talk with a supervisor first, but they must also let you talk with a review officer.
The law says that the utility cannot be shut off as long as
- you are trying to make an agreement, or
- you wish to appeal what the utility is requiring you to do or pay.
You may need to remind the utility of this.
If you cannot make an agreement with the review officer, you must be given a report in writing.
After you get the report, you can file a complaint with the State of Connecticut Public Utilities Regulatory Authority (PURA) within 5 days. You can file a complaint on the PURA website at www.ct.gov/pura.
PURA can try to work out a payment agreement with the utility company. If your utility service is shut off, tell PURA so they can try to get your service turned on. If PURA cannot work out an agreement, it should send a report to you and the company. Tell them you want the written report.
If PURA’s report does not resolve the problem, you can request a hearing from them. Ask for this hearing within 10 days of when their report was mailed. Send your request to:
Attn: Consumer Assistance Unit
10 Franklin Square
New Britain, CT 06051
PURA will schedule a hearing where you can explain your side and what you think a reasonable payment agreement should be. They will make a decision and mail you a copy.
If you do not agree with PURA's decision, you can appeal to court. Call Statewide Legal Services for information about appealing to court.