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Tenants' Rights: Repairs

September 2020

Even if your apartment needs repairs, pay your rent on time. If you don't, your landlord can evict you.

What does Connecticut Law about say repairs?

The law says your landlord must

  • make your apartment clean and safe when you move in;
  • make sure your apartment can get electricity, heat, and hot/running water; and
  • keep the apartment in good condition while you live there.

Your landlord must fix problems like

You can sue if your landlord does not make needed repairs.

Aunque su apartamento necesite reparaciones, pague su alquiler a tiempo. De lo contrario, el propietario lo puede llegar a desalojar.

¿Qué dice la ley de Connecticut sobre las reparaciones?

La ley dice que su propietario tiene que

  • entregarle su apartamento limpio y seguro cuando se mude;
  • debe proporcionar equipo de electricidad, calor y agua caliente / corriente; y
  • mantener el apartamento en buenas condiciones mientras usted esté viviendo allí.

El propietario tiene que resolver problemas como

  • pintura despegada o ventanas rotas;
  • sistemas de plomería, electricidad o calefacción que no funcionan bien;
  • ratas, cucarachas, chinches, y otras plagas; y
  • falta de detectores de humo (o no detectores de humo).  

Si el propietario no hace las reparaciones necesarias, usted lo puede demandar.

Do I have to pay my rent if the landlord ignores me or takes a long time to make repairs?

Yes. It may not seem fair, but even if the problems are bad and the landlord is ignoring you, you still have to pay your rent. However, you can ask the landlord if you can make the repairs yourself and take the cost of the repairs off your rent. If you do this, make sure to get it in writing first. You can also ask the landlord to reimburse you for any damage to your belongings.

What can I do if my landlord won’t make repairs?

STEP 1: Ask your landlord to make repairs.

If the repairs are urgent, call the landlord and tell them right away. Ask when they are coming to make these urgent repairs. Some examples of urgent repairs are

  • flooding or leaking water, and
  • a broken window or a door that won’t open or close.

It’s best to also ask in writing for repairs to be made. Keep copies of any letters, emails, or text messages that you send. If you see the landlord, ask about the status of your request and make a note in your calendar about what the landlord told you.

If your landlord does not make repairs when you ask, go to Step 2.

STEP 2: Make a complaint  to the code enforcement office or health department of the city or town where you live.

Call 2-1-1 or go to to get the phone number for the code enforcement office in your town. It is also possible that the health department in your town enforces the housing or building code. Call and tell them you want to file a complaint, and ask to have someone inspect your apartment. Make sure to write down the day you called and the name of the person you spoke to.

Make every effort to be home when the inspector comes to your apartment.

  • Write down the inspector's name.
  • Show the inspector everything that needs to be fixed.
  • Ask when you can get a copy of their report.
  • Go to the inspector’s office and get a copy of the report.

If you have not heard from the landlord about making the repairs or seen any changes in three weeks, go to Step 3.

STEP 3:  Start a lawsuit in court.

You can start your lawsuit if your landlord doesn’t fix the problems within 21 days after you filed the complaint with the code enforcement office or health department in your town or city. Remember: You cannot start a court case without first having an inspection (step 2). 

The court can order the landlord to make the repairs. You will pay the rent you would have given the landlord to the court clerk instead. You might also get some of your rent money back because the landlord didn’t make the repairs on time.

If think your landlord may try to evict you, start your case before you get eviction papers. If you already got eviction papers, it may be too late to start your case. Here are some things you can do:

  • Call your local Code Enforcement Office right away and ask for an inspection.
  • Talk to a lawyer.
  • Don't give up. The repairs needed may help you win the eviction case. You can use the landlord’s failure to make repairs as a defense in the eviction case against you.

Starting a Lawsuit

1. Fill out the following forms. Staff at the Court Service Center can give you the forms and help you fill them out. You can also get the forms online at

2. Bring the forms to the court.

  • Sign them in front of the court clerk, a notary, or a lawyer.
  • File them with the Housing Court clerk.

If you can't afford to pay the filing fee, ask the clerk for an Application for Waiver of Fees (#JD-CV-120). Also see the legal aid booklet, Can't Afford to Pay Court Fees? Ask for a Fee Waiver.

3. Go to court on your hearing date and tell the judge what happened.

Should I keep paying rent to my landlord?

Once you start your lawsuit, you will pay rent to the court instead of to your landlord. The court clerk will give you a receipt for the money you give to the court. If you have not paid your rent for the current month, pay your rent to the court (cash or money order only).

Keep paying your rent to the court until the judge decides your case. If you don’t pay your rent to the court, the court can throw out your case without deciding about the repairs.

What happens next?

The court will send the lawsuit papers to your landlord by certified mail. The inspector will also get a copy of your lawsuit.  If your landlord doesn’t accept or pick up the certified letter, you will have to pay a marshal to deliver the papers. You can find a list of marshals at the court’s website or at the clerk’s office.

If you can't afford the marshal’s fee, ask the clerk for an Application for Waiver of Fees (#JD-CV-120). See the legal aid booklet, Can't Afford to Pay Court Fees? Ask for a Fee Waiver.

When will the court hearing be scheduled?

The clerk will schedule a court hearing to be held within two weeks after your landlord gets the papers. The inspector is required by law to bring a copy of the inspection report for your house or apartment to the hearing. To protect yourself, you should make arrangements with the court to have the inspector come to court with the inspection report. See Will the inspector go to court? below.

The Court Hearing

How do I get ready for the hearing?

  • Make a list of the needed repairs.
  • Note how the problems in your home hurt or caused problems for you or your family.
  • If you can, take photos of the problems in your home. Bring extra copies of the photos for the judge and the landlord.
  • You can bring witnesses to court who have seen the problems or who have seen or heard the interactions you had with your landlord about the conditions.
  • The landlord might have their own witnesses at the hearing. Listen closely to what those witnesses tell the judge.
    The judge will want to hear both sides before they make an order about the case. Remember to be respectful and never interrupt the judge when they are speaking.

Will the inspector go to court?

Not necessarily. As soon as the clerk tells you the date of your hearing, ask the clerk for subpoena papers. The subpoena papers tell the inspector to come to court with the inspection report. You will have to pay a marshal to deliver the papers (unless the court gave you a fee waiver). You can get a list of marshals at the court’s website or at the clerk’s office.

Will my trial start right away?

You and your landlord will speak to a housing mediator first. The mediator will help you try to make an agreement (also called a stipulation) instead of having a trial.

If you can make an agreement, then you, the landlord, and the judge will sign it. You will each get a signed copy.

You can also make an agreement on your own with the landlord, but talk to the housing mediator before you sign it.

Warning: Don't sign an agreement if you can't do what it says or if you don’t fully understand it.

What if the landlord and I cannot make an agreement?

You will have a trial and a judge will decide your case. Your trial will probably take an hour.

  • You and your landlord must each swear to tell the truth.
  • When it is your turn to speak, tell the judge about the repairs needed in your apartment and the date(s) you asked for the repairs to be made.
  • You may ask the inspector to tell the judge what’s wrong with your apartment and to give the judge the inspection report.
  • You can ask the judge to order your landlord to
    • make the repairs,
    • give you back the rent you paid for the time that your landlord did not fix the problems, and
    • pay you for damage to your things or your health.

What happens after the hearing?

The judge may ask you and the landlord to go back to court to report on the repairs. Ask the clerk if you have another court date. 

If you have another hearing to report on the repairs…

If the repairs have not been made,

  • tell the judge, and
  • ask the judge to have someone (called a receiver) make the repairs.

You may bring witnesses to court and the same types of proof that you brought to the first hearing. If you want the inspector to go to court and more than 60 days have passed since the first hearing, ask the clerk for a new subpoena.

What happens to the rent money that I paid to the court?

When the repairs have been made and the lawsuit is over, the judge decides who gets the money. You can also make an agreement with your landlord about who gets the money. Make sure it is in writing and give a copy to the court.

If the judge is making the decision, tell the judge why you think you should get the rent money back.

The judge can decide

  • to give you part or all of the rent money, or
  • to give the landlord part or all of the rent money you paid.

Note: If you start a case against the landlord and then later decide not to go to court, the court will give the rent money to the landlord.

Can my landlord evict me if I file a lawsuit?

No. As long as you pay your rent to the court every month, your landlord cannot evict you for not paying rent.

Do not pay late. Pay your rent within 9 days of the due date.

If your landlord tries to evict you after you start your case, or within six months after you first complained to the code enforcement office about the conditions, then you will have a good defense against eviction. See the legal aid booklet: Evictions and Lockouts.

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